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Solutions that soften, swell, or expand the cuticle scales usually have a/an:

  1. Neutral pH level

  2. Acidic pH level

  3. Alkaline pH level

  4. Osmotic balance

The correct answer is: Alkaline pH level

The correct answer is C. pH levels below 7 are considered acidic and can be harsh on the hair, which is why option B is incorrect. Option A, neutral pH level, will not have much effect on the cuticle scales. Option D, osmotic balance, is not a solution and therefore is not a possible answer. Alkaline pH levels, as in option C, are more likely to open the cuticle and soften, swell, or expand the cuticle scales, making it the correct answer.